Reservation / Deputy General Manager at Singita Lodges

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JOB DESCRIPTION

Job Title                      -           RESERVATIONS/DEPUTY GENERAL MANAGER

           

Reports to                                          -           GENERAL MANAGER

GENERAL RESPONSIBILITIES

An Operations Manager manages the day-to-day operations of an organization or business. His sole purpose is to find ways to make the company more prolific by providing effective methods in its business operations. An individual in this position usually prepares program budgets, facilitates several programs around the company, controls inventory, handles logistics, and interviews and supervises employees. A person interested in operations management needs to have a strong leadership background and must know how to handle problems quickly and efficiently. In addition, he must have great communication skills.

Duties  & Responsibilities:-

• Assist the GM in smooth functioning of the P & A department.
• Assist  the   HRM in handling effectively grievances of workmen/employee as per the grievance  handling procedure and  to  act  as channel  for  both  formal  and  informal communication  between workmen/employees/union and top management.
• Represent the management  before conciliation/industrial tribunals and courts of law as when directed by  the HRM.
• Should  develop  cordial  relationship  with all employees  without  compromising on indiscipline  so as  to  generate effective  employer-employee  relationship as well as effective  Industrial  Relations  and should  be well   informed of such activities which may have repercussions  on  the  industrial  relations climate  of  the  hotel  and  upraise  the HRM from  time to time.
• Should  closely  monitor all Trade Union activities and address  the  management regarding the  same.
• Liaison  with Head of  Departments and  rendering all  help on Personnel and Industrial Relations  and  should  be well  informed  of  such activities which  may  have repercussions  on the  industrial  relations  climate  of the hotel  and upraise  the  HRM from time  to  time.
• Should closely monitor all Trade Union activities and address the management regarding the same.
• Liaison with  Head  of  departments  and  rendering all help  on Personnel  and Industrial  Relations  activities.
• In case of disciplinary action, should assist the HRM to frame memos, charge sheets, etc. Shall  also  be   responsible  for assisting  the  HRM  in organizing and conducting  enquires and  initiating   or  implementing  disciplinary  action  thereafter.
• Oversee supervision and monitoring employee’s cafeteria operation on a day to day basis.
•  Ensure proper issue of identity cards, time punch, cards, cafeteria operation on a day to day basis together with the HRM.  
• Should  maintain good rapport with various  governments  as well    as no  government agencies  related  to  hotel operations as whole  for  compliance  of all  statutory regulations.
• Take  frequent  rounds  in the  floor , outlets, kitchen, lobby area, lockers, cafeteria, car parking area, etc to monitor all the  incidents  as  well as  work  and  incase  of any unwanted  incident  being  reported, should  be  initiated  necessary  action and damage  control  process  immediately.
• Check the grooming standard of all subordinates on duty.
• Attend the meeting  and  briefings  of  the  General  Managers along  with  other HODs on every  working  day  in  the  absence  of  the  HRM  or  the  Personnel  Executive.
• The  designed  position  of  the Operations Manager shall  be responsible  for recommending and suggesting  changes  in  methods, systems, equipment  under  his  purview, staff  as  per  requirement ass well as  standard  procedures  to  ensure  customized quality  services  to  the  guests  as per the requirement of  the  guest  to  the HOD.
• Should  ensure  proper  intra and inter  departmental  co-ordination  in the hotel pertaining  to guest  services so that the total activity  contributes  to  a congenial  employer-employee relationship. 
• Responsible for setting up high standards of work performance and attendance of all the employees of the department and by consistent supervision ensure maintenance of the standard for delivery of quality service to the guest by all the employees of the hotel.
• As a member of the secondary fire fighting team has to ensure safety of the human life for both employees and guest as well as property safety and maintenance of goodwill in the market through personal involvement in the process as prescribed in the standard operating procedures.
• Shall be responsible for compliance of all norms for various licenses required for hotel operation and deal with such authority for necessary licenses.
• Shall coordinate with the Accounts department for the fees for various statutory regulations and ensure compliance.
• Shall oversee and supervise all project and renovation related works of the hotel as delegated to the maintenance department from time to time.
• In addition to the above mentioned duties and responsibilities, operations manger is also responsible of any other assignment delegated to the designated position from time to time by the hotel authority.
• Lease with the banquet manager to develop cost efficient and yet market wise interesting wedding function and conference packages.
• Assist the financial department in implementing efficient debt collecting and helping debtors to a complete zero with proper systems in place.

Work Environment

1. One of the duties an Operation Manager has to perform is to provide a work environment that engenders positive energy, creativity and teamwork among employees. To ensure that this goal is achieved, Operations Managers try to reach compromises with employees by conducting meetings, listening to each department's issues and concerns, and setting a professional example by showing leadership qualities.

Institute Rules

2. In order for a department to run smoothly, an Operations Manager has to set rules and procedures for employees to follow. This includes setting policies in the workplace to ensure effective implementation and adherence among each and every employee in the organization.

Manages Budget

3. An Operations Manager usually handles a company's operating budget to determine how much the company has spent and what it can purchase in the near future. Being an Operations Manager is all about serving customers; therefore the individual needs to know how much money is in a company's budget to provide the products and services that will retain customers.

Representative

4. Operations Managers are also representatives at committee meetings and functions. The manager will be a spokesperson for the company and discuss the various objectives and plans the organization has in store to make its business more successful.

Decision-Maker

5. Handling issues is also a top priority among Operations Managers. Many issues that Operations Managers have to face include risk management, shipment delays, clients' dissatisfaction, and employee problems. This is when leadership skills come into play, as Operations Managers have to make effective decisions that will not only help the company run smoothly but that also serve to prevent difficult situations in the future.

Authority:

All authority through the GENERAL MANAGER

NOTE:

Please note that the foregoing is not totally exhaustive and that other duties may, by sufficient notice and consultation with you, be assigned to you in addition, to satisfy business dictates. Also note that this job description may change from time to time so as to reflect emerging business trends and accommodate Company Management re-engineering needs.

PLEASE CONTACT CARL HANSEN ON TEL NO. 0676549233 FOR FURTHER INFORMATION.